Communication and self-awareness
Know yourself to communicate and assert yourself better
The long format, with a third day a few weeks later. Three days to place your profile, understand where your way of communicating comes from, and gain practical responses to aggression and manipulation.
What you will be able to do
- Know the nine Enneagram types and the notions of integration and disintegration
- Identify your own personality type and your deeper drivers
- Use your wings to widen your communication range
- Give corrective feedback using the sandwich technique
- Give positive feedback using nonviolent communication
- Respond accurately to judgements, generalisations and distortions
- Recognise your communication profile through transactional analysis
Programme
The fundamentals of communication
- Round of the table: each person's objectives, expectations and stakes
- The Karpman drama triangle and transactional analysis
- Video, discussion and input based on participants' situations
The Enneagram and your profile
- Introduction to the tool and the nine types
- Strengths, talents and watch-points of each type in communication
- Understanding your motivations and where your way of communicating comes from
- Which objectives to set yourself, and how to reach them
- Identifying the profiles around you and adapting your communication
Communicating positively and nonviolently
- Introduction to nonviolent communication (NVC)
- Voicing a criticism assertively and confidently, without aggression
- Thanking and encouraging with impact
- Responding to aggressors and managing your frustrations better
- Four methods for responding to objections and aggression
- A personal action plan and commitment before the third day
Third day, a few weeks later
- Feedback on putting the tools into practice and deepening your profile
- Photolanguage: each person presents their profile to the other participants
- Self-assessment of your parent-adult-child profile in transactional analysis
- Cross-analysis of results and drawing up an individual action plan
- Individual coaching on the situations each person has actually faced
- A playful method for identifying and adapting to other people's profiles
Questions about this course
How does it differ from the two-day format?
The third day, held a few weeks later, changes the nature of the programme. It adds transactional analysis, individual coaching for each participant on their own situations, and a review of what has actually been put into practice. The two-day format provides the tools; this one supports them taking root.
Do I have to share my profile with the group?
Not during the first two days: everyone can keep their profile to themselves. The third day includes a photolanguage exercise in which each participant presents their profile to the others, which requires the group's agreement. It is a powerful sequence and usually much appreciated, but nobody is forced into it.
Is this personal or professional development?
Professional, with tools that naturally spill over into the rest of life. The work focuses on workplace situations, and the individual action plans target professional goals. That participants also gain something elsewhere is a frequent side effect, but it is neither the purpose of the course nor the framework in which it is delivered.
Which methods are used to respond to verbal aggression?
Four methods are covered and practised, each suited to a different situation: a generalisation, a value judgement, a distortion and a frontal attack do not call for the same response. Most of the time goes on practice, because these responses are only useful if they come without thinking, at the moment they are needed.
Related courses
DISC and Driving Forces
Two days on two complementary instruments: DISC describes how someone behaves, Driving Forces describe what drives them underneath. Each participant receives their individual report and leaves with a strategy for the people they find hardest to work with.
Self-awareness and positive communication
Understand why you communicate the way you do before trying to change anything. Two days: an Enneagram test to place how you operate, then practical techniques to ask, refuse and criticise without attacking.